Refund policy

RETURN & EXCHANGE POLICY

At Maison Buluku, every piece is selected with intention. We want you to feel equally certain about the jewelry you choose to make part of your collection.

Returns

Eligible pieces may be returned within 30 days of delivery. To begin a return, please contact Maison Buluku Client Services within the 30-day return period.

Returned pieces must be unworn, unaltered and in resalable condition, with all original packaging, certificates and accompanying materials included.

We understand that jewelry may need to be tried on to assess fit and appearance. Trying on a piece for this purpose is welcome. Jewelry showing signs of wear, damage, alteration or modification may not be eligible for return.

Please do not send a piece back without first contacting Client Services. Return instructions will be provided once your request has been reviewed.

Exceptions

Certain pieces may have different return conditions due to their nature or the way they are produced. This may include jewelry that has been customized, personalized, engraved, resized, specially ordered or otherwise designated as final sale.

When different return conditions apply to a piece, those conditions will be disclosed before purchase.

Items returned without their original certificates, documentation or accompanying materials may be ineligible for return.

Refunds

Once your return has been received and inspected, Maison Buluku will notify you of its status.

Approved returns will be refunded to the original payment method. Please allow additional processing time for your bank or card issuer to post the credit to your account after the refund has been issued.

Original shipping charges, when applicable, are not refundable unless the return is the result of an error or a piece received damaged or defective.

Exchanges

If another size, metal or style would better suit you, Maison Buluku Client Services will be pleased to assist.

Because availability and return requirements may vary by piece, exchanges are handled individually. In some circumstances, the original piece may need to be returned and refunded before a new order is placed.

We recommend contacting Client Services before purchasing a replacement so we can help determine the appropriate process for your piece.

Damaged, Defective or Incorrect Pieces

If your order arrives damaged, defective or different from what you ordered, please contact Client Services as soon as possible after delivery.

Include your order number and photographs of the piece and packaging so that we can review the issue and determine the appropriate resolution.

Please retain the original packaging and accompanying materials while your request is being reviewed.

Order Cancellations

Orders may be cancelled within 1 hour of placement. To request a cancellation, contact Maison Buluku Client Services immediately at clientservices@maisonbuluku.com with your order number. After this window, your order will have entered the fulfillment process and cancellation may no longer be possible.

Beginning a Return or Exchange

To request a return or exchange, contact:

Maison Buluku Client Services
clientservices@maisonbuluku.com

Please include your order number and the piece you would like to return or exchange.

Once your request has been reviewed, Client Services will provide the appropriate return instructions. Jewelry should not be mailed to Maison Buluku or any other address without prior return authorization and instructions.